Privacy Policy

Who we are

Trade Name: SoftaWeb
Primary Activity: Website, Web Application Development and Digital Marketing
Contact Email: support@softaweb.com
Website Purpose: Information, advice, and digital services
Website: www.softaweb.com

Protection of Personal Data

Information We Collect and How We Use It

We collect certain personal data to deliver our services efficiently and securely. Here’s an overview:

  1. Contact Information:

    • Details: Name, email, phone number, mailing address, website address.
    • Purpose: Used for account setup, service orders, and customer support communication.

  2. Financial Information:

    • Details: Payment details such as billing address and credit card numbers.
    • Purpose: Required to process payments and ensure secure transactions.

  3. Account and Order Details:

    • Details: Order history, billing records, renewal details, and preferences.
    • Purpose: Used for managing accounts, processing renewals, and offering tailored services.

  4. Access Information:

    • Details: Browser type, IP address, pages visited, and session data.
    • Purpose: Improve website functionality, track user activity, and prevent fraudulent activity.

  5. Newsletter Subscription:

    • Purpose: If you opt-in, we use your email to send updates, promotions, and service news. You can unsubscribe anytime.

How We Use Your Data

The data collected helps us:

  • Deliver and manage your orders/services.
  • Provide customer support and address complaints or inquiries.
  • Process payments securely and prevent fraud.
  • Improve your experience on our website through analytics.

You have the right to access, rectify, delete, restrict, or transfer your data at any time.

Data Security

SoftaWeb is committed to protecting your data through:

  • SSL Encryption: Ensures secure transfer of sensitive data.
  • Data Privacy Policies: We comply with applicable data protection laws to ensure the safety of your information.

Cookies

What Are Cookies?

Cookies are small data files stored on your browser to improve your website experience. They help us:

  • Track user preferences and personalize content.
  • Analyze website traffic and user behavior.
  • Enable features like account login, checkout, and comment posting.

Types of Cookies We Use

  1. Essential Cookies: Enable core website functionality.
  2. Analytics Cookies: Help us improve our services by tracking user behavior.
  3. Advertising Cookies: Deliver relevant ads and measure their performance.

How to Manage Cookies

You can adjust your browser settings to block or delete cookies. However, this may affect website functionality, such as:

  • Inability to log in to your account.
  • Limited access to personalized features.

Third-Party Services

We may share limited data with third-party providers to deliver services:

  1. Payment Providers (PayPal, Stripe): To process secure transactions.
  2. Email Services (Google Workspace): For communication and support.
  3. Analytics Tools (e.g., Google Analytics): To analyze user behavior and improve our website.

We never sell or misuse your data.

Social Media and External Links

Our website may link to social media platforms (e.g., Facebook, LinkedIn) or external resources. Interactions on these platforms are subject to their respective privacy policies.

Your Rights

As a user, you have the right to:

  1. Access the personal data we hold about you.
  2. Request corrections or updates to your data.
  3. Request data deletion or limit its use.
  4. Withdraw consent for data processing.

Updates to Privacy Policy

We reserve the right to update or modify this Privacy & Policy at any time to reflect changes in our services, legal requirements, or company policies.

  1. Notification of Changes:

    • Significant updates to this policy will be communicated to you through one or more of the following methods:
      • A prominent notice on our website.
      • An email notification sent to the address associated with your account.

  2. Effective Date:

    • The revised policy will become effective as of the date posted. We encourage you to review this page periodically to stay informed about how we protect your data.

  3. User Consent:

    • By continuing to use our website and services after updates are made, you agree to the terms of the revised Privacy Policy. If you do not agree with any changes, you may contact us to deactivate your account or delete your data.

Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

  1. Retention Periods:

    • Account Information: Retained as long as your account remains active or until you request its deletion.
    • Transaction Data: Retained for a minimum of 7 years for legal and financial record-keeping purposes, as required by tax and accounting laws.
    • Communication Records: Retained for up to 3 years from the date of your last interaction with us for customer support or dispute resolution.
    • Website Analytics Data: Retained for up to 26 months to monitor trends and improve services, after which it is anonymized or deleted.

  2. Data Deletion Requests:

    • You may request deletion of your data at any time by contacting us. We will process your request promptly unless retention is required for legal, regulatory, or contractual obligations.

  3. Inactive Accounts:

    • If your account remains inactive for more than 2 years, we will notify you via email before permanently deleting your account and associated data.

  4. Backup and Security:

    • Some data may be retained in secure backups for up to 90 days after deletion to ensure continuity and recovery in case of technical issues. These backups are inaccessible for general use and are automatically purged after the retention period.